Shipping & Delivery Policy

Order Processing & Fulfillment

Once you place an order with us, we process and forward your order details to our trusted fulfillment partners who handle the production, packaging, and shipping of your custom products. This allows us to provide you with high-quality products while maintaining efficient delivery services across India.

Our fulfillment partners are carefully selected based on their quality standards, reliability, and commitment to customer satisfaction. They manage the entire process from production to delivery on our behalf.

Processing Time

Order processing typically takes 1-3 business days after payment confirmation. During this time, your custom product is prepared for production and quality checks are performed. Processing time may extend during peak seasons, festivals, or high-demand periods.

• • Standard Orders: 1-2 business days
• • Custom Print Orders: 2-3 business days
• • Bulk Orders (10+ items): 3-5 business days
• • Festival/Peak Season: 3-7 business days

Shipping Methods & Timeline

We offer reliable shipping services across India through our fulfillment partners who work with reputed courier services including India Post, Delhivery, Bluedart, DTDC, and other regional carriers.

Shipping Charges

Shipping charges are calculated based on the delivery location, product weight, and shipping method selected. The exact shipping cost will be displayed at checkout before you complete your order.

• • Free shipping on orders above ₹499 (within India)
• • Standard shipping charges: ₹49-₹99 depending on location
• • Express delivery charges: ₹99-₹199 (where available)
• • Remote area surcharge may apply for certain pin codes

Order Tracking

Once your order is shipped, you will receive a tracking number via email and SMS. You can track your order status through:

• • Your account dashboard under "My Orders"
• • Direct courier company tracking portals
• • Our customer support team
• • Real-time SMS and email updates

Delivery Areas & Serviceability

We currently deliver across India through our fulfillment network. However, certain remote locations may have limited serviceability or extended delivery times.

• • Pan-India delivery available
• • Pin code serviceability check available at checkout
• • Delivery to PO Box addresses may not be available
• • International shipping not currently available

Delivery Process

Our delivery partners will attempt to deliver your order to the address provided during checkout. Please ensure someone is available to receive the package during business hours.

• • Delivery attempts: Up to 3 attempts will be made
• • Valid ID proof may be required for delivery
• • Delivery during business hours (10 AM - 7 PM)
• • Saturday delivery available in most areas
• • Sunday and holiday deliveries may be limited

Failed Delivery & Return to Origin (RTO)

If delivery cannot be completed due to incorrect address, recipient unavailability, or refusal to accept, the package will be returned to our fulfillment center. Additional charges may apply for re-delivery attempts.

• • RTO charges: ₹99-₹149 depending on location
• • Refund processing after deducting RTO charges
• • Refund timeline: 7-10 business days after RTO
• • Address correction may be possible before RTO

Damaged or Lost Shipments

In rare cases of damaged or lost shipments during transit, we work closely with our logistics partners to resolve the issue promptly. Please contact our customer support immediately if you receive a damaged package.

• • Report damaged packages within 24 hours of delivery
• • Provide unboxing photos/videos as evidence
• • Replacement or refund will be processed after investigation
• • Insurance coverage available for high-value shipments

Delivery Address Guidelines

To ensure smooth delivery, please provide complete and accurate delivery information:

• • Complete address with landmark references
• • Correct pin code and area name
• • Active contact number for delivery coordination
• • Alternative contact number (recommended)
• • Specific delivery instructions if needed

Festive Season & Peak Period Deliveries

During festival seasons, peak shopping periods, or adverse weather conditions, delivery timelines may be extended. We recommend placing orders in advance during such periods.

• • Extended processing time: 3-7 business days
• • Delivery delays: Additional 2-4 days possible
• • Priority processing available for urgent orders
• • Regular updates provided during peak periods

Customer Support & Assistance

Our customer support team is available to assist you with any shipping or delivery related queries. We're committed to providing you with the best possible service experience.

• • Email: chakachakteam@gmail.com
• • Instagram: @chakachakteam

Force Majeure & Unforeseen Circumstances

Delivery timelines may be affected by circumstances beyond our control including but not limited to natural disasters, strikes, lockdowns, government regulations, or other force majeure events. We will communicate any such delays promptly and work to minimize impact on your orders.

Policy Updates

This shipping and delivery policy is subject to change without prior notice. Any updates will be reflected on this page with the revised effective date. We recommend reviewing this policy periodically to stay informed about our current shipping terms and procedures.