Privacy Policy

What Information Do We Collect?

To provide you with the best shopping experience and deliver your custom products, we collect certain information when you interact with our platform:

How We Use Your Information

We use the information we collect to enhance your shopping experience and provide exceptional service:

• • Order Management: Processing orders, managing inventory, and coordinating with our fulfillment partners
• • Communication: Sending order confirmations, shipping updates, delivery notifications, and customer support responses
• • Personalization: Customizing your shopping experience and showing relevant product recommendations
• • Quality Improvement: Analyzing usage patterns to enhance website functionality and user experience
• • Marketing Communications: Sending promotional offers, new product announcements, and special deals (only with your explicit consent)
• • Security & Fraud Prevention: Protecting against unauthorized access and fraudulent activities

Information Sharing & Disclosure

We respect your privacy and never sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:

Cookies & Website Tracking

Our website uses cookies and similar technologies to improve your browsing experience and understand how you interact with our platform:

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality and your user experience.

Data Security & Protection

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• • SSL encryption for all data transmission
• • Secure servers with regular security updates and monitoring
• • Access controls and authentication protocols for internal systems
• • Regular security audits and vulnerability assessments
• • Employee training on data protection and privacy practices
• • Incident response procedures for potential security breaches

Your Privacy Rights & Choices

You have several rights regarding your personal information, and we're committed to helping you exercise them:

• • Access: Request a copy of the personal information we hold about you
• • Correction: Update or correct any inaccurate or incomplete information
• • Deletion: Request deletion of your personal information (subject to legal requirements)
• • Portability: Receive your data in a commonly used, machine-readable format
• • Marketing Opt-out: Unsubscribe from promotional emails and marketing communications
• • Object to Processing: Object to certain types of data processing activities

To exercise any of these rights, please contact us at chakachakteam@gmail.com. We'll respond to your request within 30 days and may need to verify your identity for security purposes.

Data Retention Policy

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction data may be retained for accounting and legal compliance purposes as required by Indian law.

Third-Party Links & Services

Our website may contain links to third-party websites, social media platforms, or services. This privacy policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party services you visit or use.

Children's Privacy

Chaka-Chak does not knowingly collect personal information from children under 18 years of age. If you are under 18, please obtain parental consent before using our services. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

International Data Transfers

While we primarily operate within India, some of our service providers may be located in other countries. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

Policy Updates & Changes

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we'll notify you via email or through a prominent notice on our website. The most current version will always be available on this page with the updated effective date.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, we're here to help:

Your privacy is important to us, and we're committed to addressing any concerns you may have promptly and transparently.