Cancellation & Refund Policy

Order Cancellation Policy

Orders can be cancelled within 1 hour of placement through your "My Orders" section, provided the order has not been processed for production or shipped. Since we specialize in custom prints and personalized products, once your order enters the production phase, it cannot be cancelled as it becomes a customized item specifically created for you.

Once an order is shipped, cancellation is not possible due to the custom nature of our products. We recommend reviewing your order details carefully before confirming your purchase.

Refund Process for Cancellations

For prepaid orders that are successfully cancelled within the permitted timeframe, refunds will be initiated immediately. The refunded amount will be credited back to your original payment method within 5-7 business days for online payments and 7-10 business days for other payment methods.

Return & Replacement Policy

We stand behind the quality of our products. Returns and replacements are processed exclusively for damaged or defective products received by the customer. To be eligible for a return or replacement, you must:

• • Provide clear unboxing photos or videos showing the damaged product
• • Contact our customer support within 48 hours of delivery
• • Ensure the product is in its original packaging with all accessories
• • Provide your order number and delivery details

Please reach out to our support team immediately upon receiving a damaged product. We will review your case and provide the best possible solution to ensure your satisfaction.

Refund Policy for Damaged Products

In cases where we cannot provide a replacement for your damaged product due to stock unavailability or other constraints, a full refund will be processed. Refunds will be credited to your original payment method within 7-10 business days after approval.

Non-Returnable Items

The following items are not eligible for return, replacement, or refund:

• • Products damaged due to misuse, negligence, or normal wear and tear
• • Items marked as "Final Sale" or "Non-Returnable"
• • Products modified or altered by the customer
• • Items damaged due to improper storage or handling
• • Products returned without proper documentation or proof of purchase

Customer Satisfaction Commitment

If you encounter any issues with your order after delivery, please don't hesitate to reach out to our customer support team. We are committed to doing everything possible to resolve your concerns and ensure your complete satisfaction. Your happiness is our ultimate goal, and we will work diligently to find the best solution for any problems you may face.

Processing Time & Communication

All refund and return requests are processed within 3-5 business days of approval. You will receive regular updates about the status of your request via email and SMS. Our customer service team is available to assist you throughout the process.

Dispute Resolution

In case of any disputes regarding refunds, returns, or cancellations, customers can reach out to our grievance officer. We are committed to resolving all issues amicably and in accordance with Indian consumer protection laws.

Contact Information

For any queries related to cancellations, returns, or refunds, please contact our customer support team through:

• • Email: chakachakteam@gmail.com
• • Instagram: @chakachakteam

Policy Updates

This policy is subject to change without prior notice. Any updates will be reflected on this page with the revised effective date. We recommend reviewing this policy periodically to stay informed about our current terms and conditions.